Refund policy
Last Updated: July 26, 2026
At Tradecardzone.shop, we want our customers to have confidence when purchasing sports trading cards, hobby boxes, and collectible products from our store.
Tradecardzone.shop is owned and operated by Hainan Bieqingshu Trading Co., Ltd.. This Return & Refund Policy explains our return, refund, and order cancellation procedures.
1. 90-Day Return Period
We accept eligible return requests made within 90 days of the date your order was delivered.
To be eligible for a return, the product must be returned in the condition required for the applicable return. Customers should contact our support team before sending any product back so that we can provide the appropriate return instructions.
2. Eligible Returns
A return may be accepted when the product is defective, damaged during delivery, incorrect, or otherwise eligible for return under applicable law and this policy.
For collectible products such as trading cards and hobby boxes, the condition of the product and its original packaging may be important when determining return eligibility.
Products should be returned with their original packaging, accessories, and other materials where applicable.
3. Factory-Sealed Products
Many of our sports trading cards and hobby boxes are supplied in factory-sealed condition. If you are requesting a return of a sealed collectible product, please contact us before opening or altering the factory seal.
Opening, tampering with, or materially altering a factory-sealed product may affect eligibility for a return or refund, except where the product is defective, damaged, incorrect, or where applicable law provides otherwise.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information showing the condition of the product, packaging, shipping label, or damage so that we can investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
5. Return Authorization
Please do not send products to the business address listed below unless our support team has specifically instructed you to do so.
Customers must contact us before returning an item. Unauthorized returns may experience delays in processing.
6. Return Shipping
Return shipping arrangements may vary depending on the reason for the return.
When a return is required because we sent an incorrect product or the product arrived damaged or defective, we may provide appropriate return instructions.
For other eligible returns, the customer may be responsible for the applicable return shipping costs unless otherwise required by law or agreed upon by us.
7. Refunds
Once an eligible returned product has been received and reviewed, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed upon by both parties.
The time required for a refund to appear in your account may depend on your payment provider, bank, or financial institution. We are not responsible for delays caused by a customer's bank or payment provider after a refund has been initiated.
8. Order Cancellations
If you need to cancel an order, please contact our support team as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been handed to the shipping carrier.
If an order cannot be cancelled because it has already been shipped, you may need to follow the applicable return procedure.
9. Orders That Cannot Be Delivered
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may contact the customer to arrange an appropriate resolution. Additional shipping charges may apply if the customer requests the order to be shipped again.
10. Products With Special Conditions
Certain collectible products, limited releases, promotional products, pre-order products, or products with specific manufacturer restrictions may have additional return conditions.
Any special return or cancellation conditions displayed on the applicable product page or communicated to the customer before purchase may apply to that product.
11. Refunds for Cancelled Orders
If we approve the cancellation of an order for which payment has already been received, the applicable refund will be issued to the original payment method, subject to the terms of this policy and applicable law.
12. Processing and Shipping Times
Our standard order handling time is generally 1–3 business days. Orders are shipped using FedEx or another appropriate shipping carrier where necessary.
Shipping and delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.
13. How to Request a Return or Refund
To request a return or refund, please contact our support team with the following information:
- Your full name
- Order number
- Email address used for the order
- Reason for the return or refund request
- Photographs or other supporting information, if applicable
Please contact us before shipping any product back. Our support team will review your request and provide further instructions.
14. Contact Us
For questions regarding returns, refunds, or cancellations, please contact:
Tradecardzone.shop
Owned and Operated by Hainan Bieqingshu Trading Co., Ltd.
Room 602, Unit 1, Building A, Luhuang Wenxin Garden,
Linchunhe Road, Jiyang District,
Sanya City, Hainan Province, 572000
China
Email: birassaran@gmail.com
Phone: +86 18 2252 7404
We aim to review and respond to return and refund inquiries as promptly as reasonably possible.