Shipping policy

Last Updated: July 26, 2026

At Tradecardzone.shop, we are committed to processing and shipping customer orders as efficiently as possible. This Shipping Policy explains our order processing, shipping, and delivery procedures.

Tradecardzone.shop is owned and operated by Hainan Bieqingshu Trading Co., Ltd.

1. Order Processing Time

Our standard order handling time is 1–3 business days. Business days generally exclude weekends and applicable holidays.

Orders are normally processed after payment has been successfully authorized and the order information has been verified.

During periods of high order volume, holidays, promotional events, inventory checks, or other circumstances, processing may take longer than the standard handling time. If a significant delay occurs, we will make reasonable efforts to provide an update.

2. Shipping Carrier

We ship orders using FedEx and may use other appropriate shipping services when necessary to fulfill an order.

Once an order has been shipped, customers may receive tracking information when tracking is available for the shipment.

3. Delivery Times

Delivery times vary depending on the destination, shipping service, carrier operations, weather, holidays, and other circumstances.

Any delivery timeframe displayed during checkout or communicated by our team is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase. We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact our support team as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered fulfillment or been shipped.

5. Tracking Information

When tracking information is available, it may be provided to the email address associated with your order.

Tracking information may take some time to become active after a package has been handed over to the carrier. Carrier tracking information and estimated delivery dates are provided by the carrier and may change during transit.

6. Delayed Shipments

Although we work to process orders within our standard handling timeframe, delays can occasionally occur due to high demand, carrier disruptions, weather conditions, holidays, customs procedures, incorrect shipping information, or other circumstances outside our reasonable control.

If your order appears to be delayed, please contact our support team with your order number so we can review the shipment and assist you.

7. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area around your address and contact other members of your household or building management if applicable.

If you are still unable to locate the package, contact us so that we can review the shipment and, where appropriate, work with the shipping carrier to investigate the issue.

We may request additional information from you to assist with a carrier investigation.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible. Photographs of the shipping package, shipping label, and damaged product may be requested to help us investigate the matter.

Depending on the circumstances, we may work with the carrier and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Undeliverable or Returned Packages

If a package is returned to us because the address provided by the customer was incorrect or incomplete, the customer may be contacted to confirm the correct shipping information.

Additional shipping charges may apply if the customer requests that an undeliverable order be shipped again.

10. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, brokerage charges, or other applicable fees may be imposed by the destination country or its authorities.

Unless otherwise expressly stated at checkout, such charges are the responsibility of the customer.

11. Pre-Orders and Delayed-Release Products

If a product is identified as a pre-order or has a future release date, the order may not ship until the product becomes available for fulfillment.

Release dates provided by manufacturers are subject to change. If a product's expected release date changes, the shipping schedule may change accordingly.

12. Order Changes and Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests received before fulfillment. However, changes or cancellations cannot be guaranteed once an order has been processed or shipped.

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Tradecardzone.shop
Owned and Operated by Hainan Bieqingshu Trading Co., Ltd.
Room 602, Unit 1, Building A, Luhuang Wenxin Garden,
Linchunhe Road, Jiyang District,
Sanya City, Hainan Province, 572000
China

Email: birassaran@gmail.com
Phone: +86 18 2252 7404